EU Delivery & Returns

Delivery Information

 Delivery Option Delivery Price Timescale
Austria

FREE

2 days
Belgium

FREE

2 days
Croatia

FREE

2-3 days
Czech Republic FREE 2-3 days
Denmark FREE 2-3 days
Finland

FREE

3-5 days
France

FREE

2-3 days
Germany

FREE

2 days
Hungary

FREE

3 days
Ireland

FREE

3-4 days
Italy

FREE

2-4 days
Luxembourg

FREE

2-3 days
Netherlands

FREE

1-2 days
Norway ***

FREE

5-7 days
Poland

FREE

2-3 days
Portugal

FREE

3-5 days
Romania

FREE

3-4 days
Estonia

FREE

3-4 days
Slovakia

FREE

2-3 days
Spain*

FREE

3-4 days
Sweden

FREE

2-4 days
Switzerland ***

FREE

4-6 days
Greece

FREE

5-6 days
Slovenia

FREE

2-3 days
Latvia

FREE

3-4 days

 

* We will do our best to get your orders to you within these timeframes, however, they are not guaranteed.

** Delivery to Spain mainland only, we do not deliver to the Balearic Islands.

*** As we ship orders to Europe from the EU no import or Duty Taxes are applicable in most countries we ship to however this does exclude Switzerland and Norway.

EU DELIVERY INFORMATION

Please Note: Once your order has been placed, we are unable to make any changes to the order details or update the delivery address. We recommend reviewing your order carefully before completing the purchase to ensure all details are correct.

If you have any questions about the delivery, please contact our Customer Care Team at info@ghbass-eu.com. 

EU Exclusions: we currently do not deliver outside the EU, to a PO BOX or BFPO addresses.

Please note - During sale time and busy periods, you may experience a delay due to increased volumes of parcels being sent. 

Returns Information

All returned items will need to be received in a resaleable condition - unworn/unused and in its original packaging within 30 days of purchase. If the soles of any of the shoes are returned with marks on we will not be able to offer a refund. We advise you to use a soft surface to try your shoes on. For faulty/damaged goods we offer a 30 day full refund policy, beyond the 30 day period it is up to our Customer Care team's discretion, who will work on a case by case basis.

Exchanges

At this current time, we are not offering exchanges for UK and EU customers. We recommend placing a new order in the size of your choice.

To return your item(s) for FREE* click on the button below to visit our returns portal where you can print an easy to use label or download a returns voucher for the label to be printed in store. Just enter your order number (excluding the #) and your email address.

Begin return

If you choose to use another courier the entire cost will be absorbed by the customer and we advise that you use a tracked service as we will not be able to accept liability for any additional fees. Lost parcels also need a tracked service used as we are unable to launch an investigation without a proof of purchase. Before you send your item(s) back read the bullet points below.

  1. Shoes must not be worn outside.
  2. If you plan to return your shoes, do not wear/continue to wear them.
  3. Shoes must be returned in their original complete box with all stickers attached.
  4. Please place the shoe boxes inside a bag or wrapped before returning. We are unable to re-use boxes that have been taped up.
  5. We reserve the right to refuse the refund of shoes that have been deliberately damaged so as to appear faulty.
  6. Customer MUST retain proof of postage on returned parcels, as we cannot be held liable for lost parcels with no proof of posting.

Return address :

EURO Logistic GmbH - Niederlassung Belgien, Industrieweg 1, 3620, Lanaken, Belgium

Any returns received outside the 30 days are accepted at the discretion of Overland Brands Limited. If we decide not to accept your return we will contact you via email or letter and send your items back to you. All refunds will be issued back to the customer using the original method of payment. In the event that you lose your card or it has expired, please contact our Customer Care Team. Once the refund has been issued, it will normally take about 3-5 working days to reflect in your available balance, however, this is dependent on your card issuer so can sometimes take longer.

Please note that in the cases of unusual returns activities, we may allow ourselves to investigate and take suitable measures.

Faulty Items

If you feel that the item you have received is not fit for purpose, for example, if it has a manufacturing fault please contact our Customer Care team who will be able to guide you through the faulty returns process.