USA Delivery & Returns

Standard Delivery

As soon as your order is dispatched, you will receive an email containing your tracking information. We offer FREE delivery on all orders to an address of your choice. To track your order Click Here. We use Fedex for this service, If you have missed the first attempt, they will make 2 other attempts to deliver your parcel and or alternatively may leave your parcel in a safe place so that it is convenient for you. A safe place enables a courier to collect or deliver your parcel even if you're not in.

Next Day Delivery

When you order Monday to Friday before 3pm we offer a next working day delivery service.

Delivery times – Most parcels are delivered within 2-3 working days. If your parcel is being delivered to a remote area it is likely that your order will take longer to be delivered. Our couriers deliver Monday to Friday, 8am - 8pm and Saturdays, 8am - 6pm (holidays).

All returned items will need to be received in a resaleable condition - unworn/unused and in its original packaging within 30 days of purchase. If the soles of any of the shoes are returned with marks on we will not be able to offer a refund. We advise you to use a soft surface to try your shoes on. For faulty/damaged goods we offer a 30 day full refund policy, beyond the 30 day period it is up to our Customer Care team's discretion, who will work on a case by case basis.

Exchanges

At this current time, we are not offering exchanges. We recommend placing a new order in the size of your choice.

To return your item(s) for FREE* click on the button below to visit our returns portal where you can print an easy to use label or download a returns voucher for the label to be printed in store. Just enter your order number (excluding the #) and your postcode.

Begin return

If you choose to use another courier the entire cost will be absorbed by the customer and we advise that you use a tracked service as we will not be able to accept liability for any additional fees. Lost parcels also need a tracked service used as we are unable to launch an investigation without a proof of purchase. Before you send your item(s) back read the bullet points below.

1. Shoes must not be worn outside.
2. If you plan to return your shoes, do not wear/continue to wear them.
3. Shoes must be returned in their original complete box with all stickers attached.
4. Please place the shoe boxes inside a bag or wrapped before returning. We are unable to re-use boxes that have been taped up.
5. We reserve the right to refuse the refund of shoes that have been deliberately damaged so as to appear faulty.
6. Customer MUST retain proof of postage on returned parcels, as we cannot be held liable for lost parcels with no proof of posting.

Return address :

Precision3PL
802 N 23RD ST
DOCK #14
WILMINGTON, NC 28405

Any returns received outside the 30 days are accepted at the discretion of Overland Brands Limited. If we decide not to accept your return we will contact you via email or letter and send your items back to you. All refunds will be issued back to the customer using the original method of payment. In the event that you lose your card or it has expired, please contact our Customer Care Team. Once the refund has been issued, it will normally take about 3-5 working days to reflect in your available balance, however, this is dependent on your card issuer so can sometimes take longer.

Please note that in the cases of unusual returns activities, we may allow ourselves to investigate and take suitable measures.

Faulty Items

If you feel that the item you have received is not fit for purpose, for example, if it has a manufacturing fault please contact our Customer Care team who will be able to guide you through the faulty returns process.