Delivery & Returns

As soon as your order is dispatched, you will receive an email containing your tracking information. We offer FREE UK delivery on all orders to an address of your choice within 2-3 working days. We use Royal Mail for this service. If you have missed the first attempt, they will make 2 other attempts to deliver your parcel and or alternatively, may leave your parcel in a safe place so that it is convenient for you. A safe place enables a courier to collect or deliver your parcel even if you're not in.

When you order Monday to Friday before 3pm, we offer a next working day delivery service for £6.99 to a UK address of your choice. You will receive a text and/or email when your parcel is on its way. This will also tell you what time you should expect to receive it.

Delivery times – Most parcels are delivered within 2-3 working days. If your parcel is being delivered to a remote area such as the Highlands, Islands of Scotland, or Isle of Man it may take up to 7 working days. Our couriers deliver Monday to Friday, 8am - 8pm and Saturdays, 8am - 6pm (excluding bank holidays).

Please note that this service does require a signature. If you are not available to receive your delivery, a card will be left with clear instructions as to how to rearrange delivery. 

All orders to Channel Islands, Scilly Island, and Northern Ireland are delivered within the timeframe stated above. As soon as your order is dispatched you will receive an email with your tracking details. You will be able to use these to check the whereabouts of your order.

All parcels must be signed for as proof of delivery. If you are not available on the day of delivery, the courier will leave a calling card so that you can arrange collection. Be aware that a second delivery attempt will be made the following working day.

Please note - During sale time and busy periods, you may experience a delay due to increased volumes of parcels being sent. 

At this current time, we are not offering exchanges for UK and EU customers. We recommend placing a new order in the size of your choice.

To return your item(s) for FREE* click on the button below to visit our returns portal where you can print an easy to use label or download a returns voucher for the label to be printed in store. Just enter your order number (excluding the #) and your postcode.

If you are from Jersey the cost of the return cost MUST be absorbed by the customer and we advise that you use a tracked service as we will not be able to accept liability for any additional fees.

Begin return(Opens in a new tab)

If you choose to use another courier the entire cost will be absorbed by the customer and we advise that you use a tracked service as we will not be able to accept liability for any additional fees. Lost parcels also need a tracked service used as we are unable to launch an investigation without a proof of purchase. Before you send your item(s) back read the bullet points below.

1. Shoes must not be worn outside.
2. If you plan to return your shoes, do not wear/continue to wear them.
3. Shoes must be returned in their original complete box with all stickers attached.
4. Please place the shoe boxes inside a bag or wrapped before returning. We are unable to re-use boxes that have been taped up.
5. We reserve the right to refuse the refund of shoes that have been deliberately damaged so as to appear faulty.
6. Customer MUST retain proof of postage on returned parcels, as we cannot be held liable for lost parcels with no proof of posting.

Return address :

Unit 6, Daleside Park, Calverton, Nottingham, NG14 6LL.

Any returns received outside the 30 days are accepted at the discretion of Overland Retail Limited. If we decide not to accept your return we will contact you via email or letter and send your items back to you. All refunds will be issued back to the customer using the original method of payment. In the event that you lose your card or it has expired, please contact our Customer Care Team. Once the refund has been issued, it will normally take about 3-5 working days to reflect in your available balance, however, this is dependent on your card issuer so can sometimes take longer.

Please note that in the cases of unusual returns activities, we may allow ourselves to investigate and take suitable measures.

If you feel that the item you have received is not fit for purpose, for example, if it has a manufacturing fault please contact our Customer Care team who will be able to guide you through the faulty returns process.